Apple says, ‘Yes, we know AT&T sucks. Here’s $30 for your trouble’
By Ronald O Carlson
For AT&T, bad press continues to be its constant companion. Following the MMS and tethering rebellion, which has seen the company kowtow to iPhone subscribers, comes the third annual activation massacre—can’t they do anything right?
Did you buy a new iPhone this weekend? Have some trouble activating your fancy new handset? Then chances are you’ve received an email from Apple apologizing for the delays, confusion and just plain aggravation caused AT&T account activation.
Dear Apple Customer,
Thank you for your recent Apple Store order. We appreciate your patience and apologize for the inconvenience caused by the delay in your iPhone activation.
We are still resolving the issue that was encountered while activating your iPhone with AT&T. Unfortunately, due to system issues and continued high activation volumes, this could take us up to an additional 48 hours to complete.
On Monday, you’ll receive an email from Apple with an iTunes Store credit in the amount of $30. We hope you will enjoy this gift and accept our sincere apologies for the inconvenience this delay has caused.
Thank you for choosing Apple.
Sincerely,
Apple Online Store Team
Yes, that’s right, for the third year running AT&T’s experiencing “system issues” and “high activation volumes” that have made iPhone account set up well nigh impossible for large numbers of handset buyers.
Does this mean that a million or more iPhones have sold in the first three days just like last year? Actually, I’m thinking that’s a strong possibility.
Nevertheless, it is simply inexcusable for AT&T to not be prepared to handle the volume…
What’s your take?
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Stumble It!
June 22nd, 2009
Actually, the first gen iPhone activation problems were Apple’s fault. They finally admitted that after AT&T denied it. Apple wants to keep everything hush hush because they can’t stand bad press. I wouldn’t doubtmif this was Apple’s fault and they’re just playing the blame game again.
August 27th, 2009
$30 isn’t bad, atleast they gave you something…
October 19th, 2009
Apple is becoming little by little into Microsoft… I have no doubt the problem was with apple and not with AT&T… First AT&T had the problem BUT APPLE COVERED THE EXPENSES? WHY? WHY NOT FORCING AT&T TO COVER THE EXPENSES FOR THEIR ISSUE? (fishy)…
Then AT&T had all kinds of problems with the 3G network. They blame it on AT&T for EVER until AT&T discovered that the problem was with the 3G antenna of the phone… Apple kept blaming AT&T and when you tell them HEY YOU KNOW THAT YOU ARE HAVING A PROBLEM WITH YOUR INTERNAL ANTENNA! IS THAT AN AT&T’s PROBLEM? THEEEEN was when they accepted to exchange your iphone.
Now Snow Leopard is having the problems and OF COURSE the problem is with THE OTHER SOFTWARE. OR THE EXTERNAL HARD DRIVES. OR THE PRINTERS… When I told them I HAVE NOTHING INSTALLED BUT THE SYSTEM AND NOTHING PLUGGED… Oh, well so it must be the computer… when I told them Well it is installed on 4 computers and all of them have the same problems?…. THEN they told me, well the new system was released ahead of time and some applications are not compatible!
Stevie… Stevie… Stevie… GREED IS A CAPITAL SIN HONEY! and CAPITAL SINS ARE PENALIZED WITH DEATH… SO DON’T GO AROUND THE WORLD ASKING WHY CANCER IS EATING YOU ALIVE!